Terms of service

Effective Date: August 13, 2026
These terms apply to all visits, account registration and orders placed on renellae.shop operated by Renellae.
Contact Details:
Email: hello@renellae.shop
Phone: +44 7551767674
Business Address: 2 Glen Moriston Rd, Cumbernauld, Glasgow G68 0EU, United Kingdom

1. Acceptance of Terms By accessing and shopping on our website, you agree to abide by all terms listed within this document. If you do not accept these terms, please do not use this site.

2. Account Responsibility

  • You are responsible for maintaining the confidentiality of your account login credentials.
  • All orders placed under your account are deemed authorised by you.
  • You must provide true and accurate delivery and contact information.

3. Product & Pricing Information

  • We strive to ensure product images, descriptions and prices are accurate, minor colour variation may exist due to different screen displays.
  • All prices shown on the website include UK VAT unless otherwise stated.
  • We reserve the right to adjust pricing and correct obvious pricing errors without obligation to fulfil orders made under incorrect pricing.

4. Order & Contract Formation Submitting an order is an offer to purchase. A binding contract is formed only once we send you the dispatch confirmation email. We reserve the right to refuse or cancel orders under reasonable circumstances.

5. Payment Rules Full payment must be completed before order processing commences. If payment fails, your order will not be confirmed.

6. Intellectual Property All text, photographs, logos and design content on renellae.shop belong to Renellae. Unauthorised copying, downloading and commercial use is prohibited.

7. Limitation of Liability We shall not be liable for indirect losses arising from use of our website, to the maximum extent permitted by UK consumer law. Statutory consumer rights remain unaffected.

8. Governing Law These terms are governed by the laws of England and Scotland. Any dispute shall be subject to the jurisdiction of UK courts.

9. Policy Updates We may revise these terms periodically. Updated versions will be published on the website with a new effective date. Continued use of the site means you accept revised terms.