Privacy policy

Effective Date: August 13, 2026
Regulated by UK GDPR & Data Protection Act 2018, supervised by the ICO.
Data Controller: Renellae
Business Address: 2 Glen Moriston Rd, Cumbernauld, Glasgow G68 0EU, United Kingdom
Support Email: hello@renellae.shop
Phone: +44 7551767674
Website: renellae.shop

1. Personal Data We Collect

  • Order information: Full name, UK delivery address, email address, mobile number for order processing and delivery notifications.
  • Payment information: Card details are processed by PCI-DSS certified third-party payment providers; Renellae does not store complete debit or credit card numbers on our server.
  • Website analytics data: IP address, device type, browser information and cookie activity to improve website functionality.
  • Customer communications: All emails and messages sent to our support inbox.

2. Legal Basis for Data Processing

  • Performance of contract: To process your orders, arrange delivery and handle after-sales service.
  • Consent: For sending marketing newsletters, you may unsubscribe at any time via the link in each promotional email.
  • Legitimate interest: To prevent fraud, improve website experience and respond to customer enquiries.
  • Legal obligation: To retain records required under tax and commercial regulations.

3. Data Sharing & Third Parties We will never sell, rent or trade your personal data to unrelated third parties. Data may be shared with:

  • Delivery carriers for parcel dispatch
  • Payment service providers for transaction settlement
  • IT service providers maintaining our website, under strict data protection agreements.

4. Your Data Subject Rights You have the right to:

  • Request a copy of all personal data we hold about you
  • Correct inaccurate personal information
  • Request erasure of your data where lawful
  • Withdraw marketing consent at any time
  • Lodge a complaint with the ICO if you believe we breach data protection rules.

5. Cookies Our website uses essential cookies to maintain login and shopping cart functions. Optional analytics cookies can be disabled via your browser settings.

6. Data Security & Storage Period We adopt industry encryption standards to protect your information. Customer order data will be retained for 6 years to meet legal record requirements.

7. Contact For Privacy Enquiries Email: hello@renellae.shop Address: 2 Glen Moriston Rd, Cumbernauld, Glasgow G68 0EU, United Kingdom