Shipping policy

Last Updated: August 13, 2026
Renellae | renellae.shop
Support Email: hello@renellae.shop
Phone: +44 7551767674
Warehouse Address: 2 Glen Moriston Rd, Cumbernauld, Glasgow G68 0EU, United Kingdom

1. Delivery Coverage

• We deliver to all regions of the UK (England, Scotland, Wales, Northern Ireland).
• International shipping is unavailable for the time being.

2. Order Processing Time All orders require 1–3 working days processing time before dispatch.

• Working days: Monday–Friday, excluding UK national bank holidays.
• Orders placed after 5PM, weekends or public holidays will start processing the next working day.
• Peak sales periods (Black Friday, Christmas) may add 1–2 extra processing days.

3. Estimated Delivery Times (Post Royal Mail Dispatch)

• Glasgow & Central Scotland: 1–3 working days
• Rest of Scotland & Northern England: 2–5 working days
• Midlands & Wales: 3–6 working days
• London & Southern England: 4–7 working days All transit times are estimates only; delays may occur due to courier circumstances beyond our control.

4. Shipping Charges & Free Delivery Threshold Shipping fees will be clearly displayed at checkout before payment confirmation. Free delivery promotions apply only when the order value meets the stated threshold.

5. Order Tracking Once dispatched, a tracking number will be sent to your registered email. You can track your parcel via the link provided.

6. Failed Delivery & Return-To-Sender Parcels If the courier cannot deliver due to incorrect address, repeated absence or collection not claimed:

• Parcels will be returned to our warehouse.
• Customers are responsible for additional redelivery postage if you still wish to receive the goods.

7. Shipping Support Contact Email: hello@renellae.shop Phone: +44 7551767674 Address: 2 Glen Moriston Rd, Cumbernauld, Glasgow G68 0EU, United Kingdom