Payment Terms
At Renellae (renellae.shop), all payment systems comply with UK financial industry standards and UK consumer protection law. All prices displayed sitewide are Great British Pounds (GBP), inclusive of UK VAT.
Accepted Payment Methods
We support all mainstream secure checkout options including Visa, Mastercard, debit cards and trusted third-party payment gateways approved for UK fashion retail stores.
Payment Data Security Commitment
Renellae never stores your full debit or credit card details on our website server. All payment transactions are fully encrypted and processed via independent PCI-DSS certified payment providers to protect your sensitive financial information.
Order Payment Rules
- Your order will only enter processing once full payment has been successfully authorised and cleared by your bank.
- If your payment fails to process, your order will not be confirmed. Please double-check card expiry date, security code and billing address, or switch to an alternative payment method.
- A temporary pre-authorisation hold may appear on your bank statement immediately after checkout. This hold will automatically release according to your card provider’s timeline if you cancel your order before dispatch.
Refund Payment Information
All approved refunds will be issued back to your original payment method. Bank processing times vary across UK financial institutions and can take up to 10 working days to reflect in your account balance.
For any payment-related concerns, contact our team via hello@renellae.shop or call +44 7551767674.
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